STORE POLICY
CUSTOMER CARE
At Becky Home, we value our customers and strive to provide the best possible customer care. Our team is available to help you with any questions or concerns you may have regarding our candles and home decor. If you're not completely happy with your purchase, let us know and we'll make it right.
RETURN AND REFUND POLICY
If you are unsatisfied with your Beck Home product, Please reach out to us through our Instagram @BeckyHome_. All returns must be processed within 30 days of receiving your order and require proof of purchase.
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If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your message, and we'll get started on your exchange or replacement order.
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Refunds are processed on unused, undamaged products only. Please return your items back to us in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.
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Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method
within 3-10 business days.
PRIVACY POLICY
At Becky Home, we are committed to protecting your privacy and using your personal information only in accordance with this Privacy Policy. We understand the importance of keeping your information secure and confidential. We collect information only for specific and legitimate purposes, and do not disclose your information to third parties unless necessary. We use secure servers to transmit sensitive data and will take all necessary measures to keep your personal information secure. If you have any questions about our Privacy Policy or how we collect, use, and safeguard your information, please contact us.